Newark Computing Services conducts their major hiring for student workers during the Spring of each year. The hours are flexible and students will have the opportunity to gain valuable real-world working experience in a thriving environment. Students of every major are encouraged to apply. NCS hires students taking 6 credits or more.
Applying is easy!
Fill out the application electronically, and attach your documents/resume. Due to time constraints, not all applicants will be interviewed.
We are searching for people with well-rounded computer experience, strong interpersonal skills, and a positive attitude. Other characteristics we look for are ambition, enthusiasm, initiative, and professionalism. More specific skills required of applicants depend on the type of position they are applying for and are stated on the individual job descriptions below.
Open Help Desk/Lab at the beginning of the day and securely lock area when closing at the end of the day (depending on your shift).
Ensure that university, campus, and lab rules are followed
Report all unusual occurrences during the work shift to the Site Manager
Ensure that the lab equipment and software is operational
Ensure that all printer paper trays are full
Ensure that handout and document trays are filled and in good order
Record usage statistics (e.g. printer cartridges replaced and pages printed)
Maintain the Help Desk/Lab in a neat, clean, and orderly manner, including consultant station
Maintain lab reference manuals and equipment in a safe and orderly manner
Submit completed payroll time sheet within specified time period
Perform other duties as assigned
Provide computing assistance to campus community not limited to faculty, staff and students
Assist clients in a thorough, efficient manner
Log all phone calls, email, and drop-by issues into the Tracking software
Create, update and maintain Help Desk documentation (handouts & web site)
Ensure that university, campus and lab computing rules are followed
Maintain reference manuals and equipment in a safe and orderly manner
Provide technical support for Windows and Macintosh workstations to students living in residential housing (dorms)
Configure, trouble-shoot, and resolve networking problems with network cards and back-end networking hardware
Configure and trouble-shoot connectivity (TCP/IP) on desktop computers
Make minor repairs on broken network jacks in dorm rooms
Coordinated Instructional Facility (CIF) Technicians provides technical assistance to the NCS full time staff in diagnosing, monitoring, and repairing systems in the Newark campus computing labs, ensuring systems operate effectively and reliably.
This position provides administrative support to the Newark Computing Services (NCS) staff members. Works closely with the Director, Department Administrator and staff members of the Newark Computing Services Department. Handle routine duties essential to day-to-day operation. The position requires good understanding of various services provided by OIT, excellent written and verbal communication skills, and ability to function effectively in a fast-paced environment. This position is also responsible for documentation, filing, and other administrative functions that support front office operations. Will also perform other tasks and special projects as assigned by department administrator.