Help Desk

Help Desk

The NCS Campus Help Desk offers IT support assistance to Faculty, Staff, and Students in a wide range of computer-related issues. Support is available via phone, web, email, or in person.

Our mission is to provide a single point of contact for support, training, and guidance in the use of Information Technology to the Rutgers Newark community. Our goal is to provide service excellence while maintaining the highest level of integrity and professionalism.

Note:  Passwords may be changed at the Help Desk, Monday through Friday, 9:00am - 5:00pm

The Help Desk is open 8:00am - 6:30pm, Monday - Thursday and 8:00am - 5:00pm Friday.

Location: Hill Hall, Room 109
Phone: (973) 353-5083



Phishing Alert : Subject: helpdesk

Subject: helpdesk
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
X-Originating-IP: []
X-Mailer: Zimbra 7.2.6_GA_2926 (zclient/7.2.6_GA_2926)
To: undisclosed-recipients:;

 We have just concluded our webmail upgrade,follow the link below to 
confirm if your account is still active and upgraded.
---------- Forwarded message ----------
From: Rutgers University <>
Date: Mon, Mar 2, 2015 at 2:57 PM
Subject: helpdesk

Request W2 HD

Have students, faculty and staff contact Payroll directly:

Phone: 848-445-2112


Phishing Alert : Subject: /*Suspensión of Yur Email Account

Subject: /*Suspensión of Yur Email Account
> From:    "Rutgers University" <>
> Date:    Sun, December 7, 2014 6:30 am
> To:      undisclosed-recipients:;
> ----------------------------------------------------------------------
> Follow the below link to perform maintenance work needed to improve 
> protection of your email account.
> *Login* /> and fill the 
> information to upgrade your email and to protect the University web

Phishing Alert : URGENT: Chinese-Cyborgs hacked your account

Received: from (localhost.localdomain [])
    by (8.14.4/8.14.4) with SMTP id sA1Ndhim004559;
    Sat, 1 Nov 2014 19:39:43 -0400

Phishing Alert : Subject: Your mailbox has been temporally suspended

Subject: Your mailbox has been temporally suspended
From: System Administrator <>
To: undisclosed-recipients:;
Content-Type: multipart/mixed; boundary=001a11c3cdbadd3487050482b488
   1.1   OK      1 lines  Text (charset: UTF-8)
   1.2 Shown     1 lines  Text (charset: UTF-8)
   2     OK     11 KB     Application

Phishing Alert : Subject: **/Suspension of Your Email Account

-------- Original message --------
From: Rutgers University <>
Date:09/23/2014 7:32 PM (GMT-05:00)
Subject: **/Suspension of Your Email Account


Phishing Alert : System Updates

Subject: System Updates
Date: Mon, 22 Sep 2014 14:22:58 +0100
From: Newark Help Desk <>

Phishing Alert : New Month Update!

From: Karen Nichols
Sent: Sunday, August 31, 2014 11:50 AM
To: Karen Nichols
Subject: New Month Update!

Your Outlook Web Access/App  account has exceeded its storage limit. You will not be
able to receive or send message. In order to restore your account please Click
Here<> and login your webmail required

IT security  Service Desk 2014

Move-In Weekend - Help Desk Extended Hours

We know that moving in and getting connected to the network is an important part of Residential Life. The Newark Computing Services Help Desk is here to help. We will be open for extended hours during move in to assist you with computer problems.

Extended Help Desk Hours:
Saturday, August 30, 2014 -  12-4pm